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Returns and exchanges

We make every effort to ensure the quality / delivery of our products, but if there are any mistaken shipments, damages, stains, or defective products due to our inadequacy, we will promptly replace them.

We apologize for the inconvenience, but please contact us within 7 days after the item arrives.

Phone number: 0742-31-1393 (excluding Saturdays, Sundays, and holidays) Weekdays 9: 00-18: 00 It may be difficult to connect.
Email: info@chami.jp Email may be easier to connect than phone.

We apologize for the inconvenience, but please contact us at the following. The person in charge will contact you shortly.

  • Orderer's name

  • Order number

  • Product name (example: T-shirt)

  • Where there was a defect (example: incorrect shipping)


We will bear the shipping cost for returning / exchanging defective products.

Return address 〒630-8223 6-2 Tsunofurishinya-cho, Nara-shi, Nara To Chamikodo Takemoto Co., Ltd.

* We do not accept returns / exchanges for customer convenience. Please pardon.

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